SubscriberWise® Risk
Management Solutions will help your system achieve success with
guaranteed results to your bottom line. Our solutions comprise the
entire risk management process with a unique focus on service and
training. When you partner with SubscriberWise®, your employees will
learn from a cable industry veteran with years of credit and risk
management experience.
Discover SubscriberWise's® Value!
SubscriberWise® has partnered with
Massillon Cable TV to offer your employees an unparalleled opportunity
to learn every aspect of the risk management process. We take your
employees - management, CSRs, and installers - beyond classroom training
and education to a practical, powerful and total learning experience
with an established operator offering a myriad of services from limited
cable to complete, bundled offerings including DVR/HD/VOIP. And our
training is critically enhanced with real-time call center monitoring,
cable billing and consumer information software utilization, and live
contact between credit manager and call center employees. We'll also
develop your CSRs skills with proven selling solutions and effective
contact methods for difficult, high risk subscribers. Your CSRs will
learn how to ask for security deposits from high risk subscribers at the
same time they develop customer loyalty, close sales, and substantially
mitigate your losses! A Win-Win value proposition for your system
enhanced with the most powerful training experience available to your
employees.
Having incorporated SubscriberWise®
Risk Management Solutions, Massillon Cable TV knows firsthand the
benefits of a comprehensive risk management policy. Massillon Cable
operates two systems in Massillon and Wooster, Ohio with 45,000 total
subscribers. During the past 4 years, Massillon Cable has achieved a
100% recovery rate on expensive inventory, eliminated parental and
identity theft, continued to grow its subscriber base in all categories,
and has recently reached an average of $15,000 monthly in paid security
deposits! Massillon Cable's systems have reduced bad debts and equipment
loss to almost zero during the same period!
SubscriberWise® can offer your system the same excellent ROI. And our
solutions can be tailored to your risk tolerance. We will give you the
tools and know how to achieve incredible results. It all starts with an
understanding of your subscriber's behavior.
SubscriberWise® solutions are
comprehensive and include everything you need to implement a successful
policy including:
•
access to TransUnion's® robust consumer data and FICO scoring
•
training management, credit manager(s), CSRs, and installers
•
developing an approval and sales approach for highest risk
subscribers
•
cross selling and marketing opportunities for qualified
subscribers
•
setting appropriate deposit limits for service and equipment
•
understanding FCRA and regulatory guidelines
•
understanding Creditor vs. Debt Collector status
•
developing mission statements, adverse action notices, customer
contact policies
•
understanding scoring and risk models
•
understanding and identifying customer fraud
•
collections and debt recovery
•
developing essential alliances with SubscriberWise® Partners